Privacy Policy

1. Scope

This policy explains how LISA Intelligence Labs (“LISA”, “we”, “us”) handles information for the LISA AI mobile application and this website. LISA is the Logical Integrated Sentiment Algorithm.

The website and the mobile app use the same Supabase backend. Creating an account on one does not create a separate account on the other.

2. Information we collect

Account information

When you create or use an account, we process your email address, authentication identifiers, and any profile details you provide, such as your name or avatar. Authentication is handled by Supabase.

Product information

Depending on what you use, we store:

• conversations and messages you send to LISA;
• agents you create, including their names, instructions, roles, skills, and model choice;
• agent groups and the runs performed by agents or groups;
• completed works and task results;
• notifications and approval records;
• files you attach to a message;
• subscription, plan, and usage records needed to apply limits;
• your selected interface language and model preference.

Contact and waitlist information

If you send a message through this website or join the waitlist, we store the name, email address, topic, message, and submission time you provide. Contact messages are used to respond to you. Waitlist emails are used to contact you about LISA availability.

Technical information

Our infrastructure providers may process technical data such as IP address, device and browser information, request timestamps, and error logs to deliver and secure the service. This website uses local storage only to remember your theme choice. It does not use advertising trackers or sell personal data.

3. How we use information

• to authenticate you and keep your data separate from other accounts;
• to provide chat responses, agent runs, notifications, approvals, and completed works;
• to apply plan and usage limits;
• to respond to contact messages and manage the waitlist;
• to maintain security, prevent abuse, and diagnose failures;
• to comply with applicable legal obligations.

4. AI processing

Messages and related content may be sent to the AI model providers used by LISA so that a response or agent result can be generated. These requests are made through the LISA backend; provider API keys are not included in the mobile app or this website.

AI providers process requests under their own terms and privacy policies. Do not include sensitive personal information, passwords, API keys, or other secrets in prompts or attachments unless you are comfortable with that content being processed to produce a response.

5. Sharing

We do not sell personal data. We share information only where needed to operate the service:

• Supabase provides authentication, database, and storage infrastructure for LISA.
• Cloudflare hosts this website.
• AI model providers process requests to generate responses and agent results.
• We may disclose information if required by law, to protect the service or users, or as part of a transfer of the service, subject to appropriate safeguards.

6. Security

Access to application data is scoped to the authenticated account and enforced with database access rules. AI provider credentials remain server-side. Data is transmitted over encrypted connections. No system is completely secure, and we cannot guarantee absolute security.

7. Retention

Account and product data are retained while your account is active and for a reasonable period afterward where needed for backups, security, or legal obligations. Contact messages are retained while a request is open and for a reasonable period afterward. Waitlist emails are retained until you ask to be removed or the waitlist is closed.

You can delete your account from the mobile app's Settings. Account deletion removes the associated application data, subject to backup and legal retention requirements.

8. Your choices and rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. You can update profile details in the app, delete your account in Settings, or contact us to make a request. We may need to verify your identity before acting on a request.

To contact us about privacy, use the contact form with the topic “Privacy request”, call 0724 945 668, or use the technical WhatsApp line.

9. Children

LISA is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that such data has been provided, we will take reasonable steps to delete it.

10. International processing

Our infrastructure and AI providers may process information in countries other than your own. We take reasonable steps to ensure that such processing remains subject to appropriate protections.

11. Changes to this policy

We may update this policy as the product changes. The “last updated” date above shows the current version. Material changes will be communicated through the app or this website.

12. Contact

Questions about this policy can be sent through the contact page or to the technical support line listed there. LISA Intelligence Labs operates LISA AI.